FAQ

Frequently asked questions

Please tell us what you need. Our team is ready and happy to help.

spare parts by Serind spa

Genuine parts and authenticity

We mainly supply genuine spare parts for Iveco, Astra, FPT Industrial and Iveco Defence Vehicles.

Upon request, we can also supply OEM and high-quality aftermarket spare parts. However, our core business remains the supply of genuine parts.

All genuine spare parts are purchased directly from Iveco headquarters as authorized exporters and supplied in their original sealed packaging. The pallets used for international shipments are also generally original Iveco-branded pallets.

Yes, all supplied products are brand-new spare parts.

Product range

We supply the complete range of spare parts for commercial, industrial, special vehicles and engines, including:

  • engine components
  • transmissions
  • braking systems
  • suspensions
  • electrical components
  • filters
  • body parts
  • cooling systems
  • steering and axles
  • cabin and interior parts

We supply spare parts for a wide range of vehicles, including:

  • light and heavy trucks
  • buses
  • industrial vehicles
  • special vehicles
  • construction and mining equipment
  • industrial applications and engines

Parts compatibility and identification

You can send us the vehicle identification number (VIN) and we will assist you in checking compatibility.
Yes, our team can assist you in identifying the correct component using official technical catalogs and documentation.

In many cases, yes. Contact us with the vehicle details and we will check availability.

Orders and availability

No, there is no minimum order quantity.

Availability depends on manufacturer stock availability at the time of order. We quickly verify lead times and availability for each request.

Delivery times and shipping

For parts available from the manufacturer at the time of order, delivery times are generally 2–3 weeks.
Yes, we support international air, sea, and road shipments according to customer requirements.
Our quotations are normally provided on an EXW (Ex Works) basis, but we assist customers in arranging shipments according to the required Incoterms.
Yes, we can support customers with logistics coordination and selecting the most suitable shipping solution.
We use original packaging and export-suitable packing solutions to ensure maximum protection during transportation.

Quotations and support

You can send us your request including spare part codes, VIN number, required quantities, and final destination.
We aim to respond as quickly as possible with updated quotations and availability information, usually within 24-48 hours.
Yes, we provide both technical and commercial support in selecting the correct spare parts.